Terms & Conditions

1. Introduction

Welcome to Fylentra ("we," "our," or "us"). These Terms and Conditions govern your use of the Fylentra website, mobile applications, and all related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before using our Services. If you do not agree to these terms, please do not use our Services.

2. Service Description

Fylentra provides a platform for users to discover, book, and manage Premium travel accommodations and experiences. We facilitate connections between users and accommodation providers, experience operators, and other travel service providers.

While we strive to provide accurate and up-to-date information, we do not guarantee the accuracy, completeness, or reliability of any information on our platform. The availability, pricing, and details of accommodations and experiences are subject to change.

3. User Accounts

To access certain features of our Services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at our discretion if we detect any suspicious or unauthorized activity.

4. Booking and Reservations

When you make a booking through our Services, you enter into a direct agreement with the accommodation provider or experience operator. We act solely as an intermediary and are not a party to this agreement.

By making a booking, you agree to the specific terms and conditions of the relevant accommodation provider or experience operator, including their payment, cancellation, and refund policies.

You are responsible for reviewing all details of your booking before confirming it. This includes dates, prices, accommodation/experience details, and applicable policies.

5. Payments

All payments made through our platform are processed securely. We may use third-party payment processors, and your use of such services is subject to their terms and conditions.

Prices displayed on our platform are inclusive of applicable taxes unless otherwise stated. Additional fees, such as resort fees or service charges, may apply and will be disclosed before you complete your booking.

In some cases, you may be required to pay a deposit at the time of booking, with the balance due at a later date or directly to the service provider upon arrival. The specific payment terms will be clearly stated during the booking process.

6. Cancellations and Refunds

Cancellation and refund policies vary by accommodation provider and experience operator. These policies will be clearly displayed before you complete your booking.

To request a cancellation or refund, you must follow the procedures outlined in our Cancellation Policy and/or contact our customer service team.

In certain circumstances, such as force majeure events, special cancellation terms may apply. These will be communicated to affected customers as necessary.

7. User Conduct

You agree not to use our Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our Services.

Prohibited activities include but are not limited to:

• Attempting to gain unauthorized access to our systems or other users' accounts
• Using our Services to transmit any malware or viruses
• Scraping, data-mining, or otherwise collecting data from our Services without our express permission
• Impersonating another person or entity
• Posting or transmitting any content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable

8. Intellectual Property

All content on our platform, including but not limited to text, graphics, logos, images, and software, is the property of Fylentra or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works from any content on our platform without our express written permission.

Any feedback, suggestions, or ideas you provide regarding our Services may be used by us without any obligation to compensate you.

9. Privacy

Your privacy is important to us. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law, Fylentra and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our Services.

Our total liability to you for any and all claims arising out of or relating to these Terms and Conditions or our Services shall not exceed the amount you paid to us during the six (6) months preceding the event giving rise to the liability.

11. Indemnification

You agree to indemnify and hold harmless Fylentra and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of our Services, your violation of these Terms and Conditions, or your violation of any rights of a third party.

12. Modifications to Terms and Services

We reserve the right to modify these Terms and Conditions at any time. We will provide notice of material changes by posting the updated Terms and Conditions on our platform or by other reasonable means.

Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms and Conditions.

We also reserve the right to modify, suspend, or discontinue any part of our Services at any time without notice or liability.

13. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms and Conditions or our Services shall be resolved through binding arbitration in New York City, New York, in accordance with the rules of the American Arbitration Association.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: [email protected]
Phone: +1 (555) 123-4567
Address: 123 Premium Avenue, New York, NY 10001, United States