Privacy Policy

1. Introduction

At Fylentra ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and all related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. The personal information we collect may include:

• Contact information (name, email address, postal address, telephone number)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Identification information (passport details, driver's license number) when necessary for booking certain accommodations or experiences
• Travel preferences and requirements
• Demographic information (age, gender, nationality)
• Communication preferences

2.2 Non-Personal Information

Non-personal information is data that does not permit direct association with any specific individual. The non-personal information we collect may include:

• Technical information about your device and internet connection (browser type, operating system, IP address)
• Usage data (pages visited, time spent on pages, links clicked)
• Location data (if you grant permission for location services)
• Aggregated or anonymized data derived from personal information

3. How We Collect Information

We collect information in the following ways:

3.1 Information You Provide to Us

We collect information you provide directly to us, including when you:

• Create an account or profile
• Make a booking or reservation
• Complete a form or survey
• Contact our customer service
• Subscribe to newsletters or marketing communications
• Submit reviews or ratings

3.2 Automated Information Collection

When you use our Services, we may automatically collect certain information, including:

• Cookies and similar technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Services.
• Analytics: We use third-party analytics providers to collect and analyze usage data.
• Log files: Our servers automatically record certain information when you use our Services.

3.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners (such as accommodation providers and experience operators)
• Social media platforms (if you connect your social media account to our Services)
• Payment processors and other service providers

4. How We Use Your Information

We use your information for various purposes, including to:

• Provide, maintain, and improve our Services
• Process and manage your bookings and reservations
• Facilitate payment transactions
• Communicate with you about your account, bookings, or inquiries
• Send you marketing communications (if you have opted in)
• Personalize your experience and deliver content and offers relevant to your interests
• Analyze usage patterns and optimize our Services
• Detect, prevent, and address technical issues, fraud, or illegal activities
• Comply with legal obligations

5. How We Share Your Information

We may share your information with the following categories of recipients:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Accommodation providers and experience operators
• Payment processors
• Customer service providers
• IT and cloud service providers
• Marketing and analytics providers

5.2 Business Partners

We may share information with our business partners to offer you certain products, services, or promotions.

5.3 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.5 With Your Consent

We may share your information with third parties when we have your consent to do so.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

6.1 Access and Correction

You can access and update much of your personal information through your account settings. You may also contact us to request access to or correction of your personal information.

6.2 Data Portability

In certain circumstances, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format.

6.3 Deletion

You may request that we delete your personal information, subject to certain exceptions provided by law.

6.4 Objection and Restriction

You may object to our processing of your personal information or request that we restrict the processing of your personal information in certain circumstances.

6.5 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in these communications or by contacting us directly.

6.6 Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We will provide additional notice (such as an email notification) if the changes are material.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: +1 (555) 123-4567
Address: 123 Premium Avenue, New York, NY 10001, United States