Cancellation Policy

1. General Cancellation Terms

We understand that plans can change. Our cancellation policy is designed to be fair and transparent while protecting both our customers and service providers. Please read these terms carefully as they affect your rights and obligations.

2. Hotel Bookings

2.1 Flexible Rate Bookings

• Free cancellation up to 24 hours before check-in
• Cancellations within 24 hours of check-in: One night's charge
• No-shows: Full booking amount charged

2.2 Non-Refundable Rate Bookings

• No refund for cancellations at any time
• Booking cannot be modified
• Full payment required at time of booking

2.3 Long-Stay Bookings (7+ nights)

• Free cancellation up to 7 days before check-in
• Cancellations within 7 days: 50% of total booking charged
• Cancellations within 48 hours: Full booking amount charged

3. Experience Bookings

3.1 Standard Experiences

• Free cancellation up to 48 hours before the experience
• Cancellations within 48 hours: 50% charge
• Cancellations within 24 hours: Full amount charged

3.2 Premium/Private Experiences

• Free cancellation up to 7 days before the experience
• Cancellations within 7 days: 75% charge
• Cancellations within 48 hours: Full amount charged

4. Group Bookings

For bookings of 5 or more rooms/experiences:

• Free cancellation up to 30 days before arrival
• Cancellations 15-29 days before: 50% charge
• Cancellations 8-14 days before: 75% charge
• Cancellations within 7 days: Full amount charged

5. Force Majeure

In cases of force majeure (natural disasters, government actions, etc.), we may offer:

• Full refund
• Booking modification without penalty
• Credit for future bookings

6. Refund Process

When a refund is due:

• Credit card refunds: 5-10 business days
• Bank transfers: 7-14 business days
• Refunds will be issued to the original payment method

7. Modifications

Booking modifications are subject to:

• Availability
• Rate differences
• Modification fees may apply
• Must be requested at least 48 hours before check-in/experience

8. Special Circumstances

We may consider special circumstances for cancellations due to:

• Medical emergencies (with documentation)
• Bereavement
• Severe weather conditions
• Travel restrictions

9. Contact Us

For cancellations or questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (555) 123-4567
24/7 Support Chat: Available through our website