Fylentra
Responsible Gaming Policy
Last Updated: January 15, 2025
1. Our Commitment
At Fylentra, we are committed to promoting responsible gaming and ensuring that our services are enjoyed in a safe and controlled manner. We believe in creating an environment where gaming remains an entertainment activity and does not lead to negative consequences for our users or their loved ones.
2. Responsible Gaming Principles
- Gaming should be for entertainment purposes only
- Gaming should not interfere with personal, professional, or financial obligations
- Users should only game with money they can afford to lose
- Users should set clear limits on time and money spent gaming
- Gaming decisions should not be influenced by alcohol or emotional stress
3. Self-Exclusion Program
We offer a comprehensive self-exclusion program that allows users to voluntarily restrict their access to our gaming services. Self-exclusion periods can range from 6 months to permanent exclusion.
How to Self-Exclude:
- Contact our customer support team
- Choose your desired exclusion period
- Verify your identity
- Confirm your self-exclusion request
4. Deposit Limits
We provide tools to help you manage your gaming activity:
- Daily deposit limits
- Weekly deposit limits
- Monthly deposit limits
- Custom time-based limits
5. Warning Signs of Problem Gaming
Be aware of these potential indicators of problem gaming:
- Spending more time or money than intended
- Neglecting work, school, or family obligations
- Gaming to escape problems or relieve negative emotions
- Lying about gaming activities
- Borrowing money or selling possessions to game
- Failed attempts to cut back or stop gaming
6. Support Resources
If you or someone you know needs help with problem gaming, these resources are available:
National Problem Gaming Helpline:
1-800-522-4700 (24/7, confidential)
Online Resources:
7. Protection of Minors
We strictly prohibit underage gaming. Users must be at least 18 years old (or the legal gaming age in their jurisdiction) to use our services. We implement strict age verification procedures and encourage parents to use parental control software.
8. Employee Training
Our staff undergoes regular training on responsible gaming practices and problem gaming identification. This ensures they can provide appropriate support and guidance to our users.
9. Contact Us
For questions about our responsible gaming policy or to seek support, please contact us:
Email: [email protected]
Phone: +1 (555) 123-4567
24/7 Support Chat: Available through our website